Samsung is one of the leading technology companies in the world, known for its smartphones, televisions, and other electronic devices. While Samsung products are generally reliable, like any electronic device, they can experience errors and malfunctions that can be frustrating for users.
These errors can range from minor issues like frozen screens and slow performance to more serious problems like software crashes and hardware failures. Understanding common Samsung errors and how to troubleshoot them can help users get the most out of their devices and avoid unnecessary downtime.
Error 116 is a common error that can occur on Samsung TVs. It’s typically caused by a problem with the TV’s software or firmware, hardware, or power supply. When this error occurs, the TV may freeze, crash, or display an error message on the screen.
Continue reading this article for a detailed guide.
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Common Causes of Error 116
There are several common causes of error 116 on Samsung TVs:
| A problem with the TV’s software or firmware | The TV’s software or firmware may be corrupted or out of date, which can cause the error 116 messages to appear. |
| A problem with the TV’s hardware | There could be a problem with the TV’s hardware, such as a faulty component or a loose connection, which could cause the error 116 messages to appear. |
| A problem with the TV’s power supply | There may be a problem with the TV’s power supply, such as a damaged power cord or a faulty power outlet, which could cause the error 116 messages to appear. |
| A problem with the TV’s network connection | If the TV is connected to the internet and the network connection is unstable or experiencing problems, it could cause the error 116 messages to appear. |
| A problem with the TV’s settings | If the TV’s settings have been changed or modified in some way, it could cause the error 116 messages to appear. |
It’s also worth noting that the error 116 messages may appear if the TV is experiencing a hardware or software issue that isn’t specifically related to any of the above causes. In these cases, it may be necessary to contact Samsung for further assistance in identifying and resolving the issue.
Troubleshooting Error 116
If you are experiencing error 116 on your Samsung TV, you can try the following troubleshooting steps to try to fix the issue:
- Restart the TV: Sometimes, simply restarting the TV can fix the error 116 messages. To do this, unplug the TV from the power outlet, wait a few minutes, and then plug it back in.
- Update the TV’s software or firmware: If the TV’s software or firmware is out of date, it may cause the error 116 messages to appear. To update the TV’s software or firmware, go to the TV’s menu and look for an option to update the software or firmware.
- Check the TV’s hardware: Make sure all of the TV’s connections are secure and that there are no loose cables or components. You can also try unplugging the TV and removing any detachable parts, such as the stand or the cables, and then reassembling them to see if that fixes the problem.
- Check the TV’s power supply: Make sure the TV is plugged into a working power outlet and that the power cord is not damaged. If you’re using a power strip or surge protector, make sure it’s also working properly.
- Check the TV’s network connection: If the TV is connected to the internet, make sure the network connection is stable and not experiencing any problems.
If these steps do not fix the error 116 messages, you may need to contact Samsung for further assistance. They may be able to provide additional troubleshooting steps or repair the TV if it’s experiencing a hardware issue.
In a study conducted by hardware testing company, PassMark Software, it was found that graphics cards that are failing or have failed can trigger this error on Samsung devices. Additionally, if the graphics card is not receiving enough power, it can cause the device to shut down or display a black screen.
Other Samsung Errors Comparision with Error 116
| Error Name | Cause | Symptoms | Troubleshooting Steps |
|---|---|---|---|
| Error 116 | Graphics card or graphics driver issue, overheating, or power supply issue | Black screen, frozen screen, unexpected shutdowns | Update graphics driver, ensure proper cooling and power supply, and replace graphics card if necessary |
| Error 905 | The issue with Google Play Store app cache | Unable to download or install apps from Google Play Store | Clear Google Play Store app cache and data |
| Error 491 | The issue with Google Play Store app cache or SD card | Unable to download or install apps from Google Play Store | Clear Google Play Store app cache and data, remove and reinsert SD card |
| Error 504 | The issue with server connection or network connection | Unable to download or update apps from Google Play Store | Check the network connection and server status, clear Google Play Store app cache and data |
| Error 110 | The issue with SIM card or network connection | Unable to send or receive text messages or calls | Remove and reinsert the SIM card, check the network connection |
| Error 911 | The issue with network connection or device storage | Unable to download or update apps from Google Play Store | Clear Google Play Store app cache and data, free up device storage, check network connection |
| Error 920 | The issue with the Google Play Store app cache or SD card | Unable to download or install apps from Google Play Store | Clear Google Play Store app cache and data, remove and reinsert SD card |
Users should always research and follow specific instructions for their particular device and error message, and seek professional assistance if necessary.
Contact Customer Support
If none of the troubleshooting steps listed above help fix the error 116 messages on your Samsung TV, you may need to contact Samsung’s customer support for further assistance. There are a few different ways you can do this:
- Contact Samsung online: You can visit Samsung’s website and use their online support resources to find answers to your questions or contact their customer support team.
- Contact Samsung by phone: You can call Samsung’s customer support team by phone to speak with a representative. The phone number will depend on your location, so you may need to search online to find the correct number.
- Contact Samsung through social media: You can also try contacting Samsung through their social media accounts, such as Facebook or Twitter.
When you contact Samsung’s customer support, be sure to have the following information ready:
- The model and serial number of your TV
- A description of the error 116 messages you are experiencing
- Any troubleshooting steps you’ve already tried
This information will help the customer support team better understand your issue and provide you with the most helpful assistance.
FAQs
Why am I getting error messages on my Samsung device?
Error messages on your Samsung device can be caused by a variety of factors, including outdated software, software conflicts, or hardware issues.
To troubleshoot error messages, try updating your device’s software, clearing the cache and data for the affected app, or performing a factory reset. If the issue persists, seek professional assistance.
How can I prevent Samsung errors from occurring?
To prevent Samsung errors from occurring, it’s important to keep your device up to date with the latest software updates and security patches.
You should also avoid downloading apps from untrusted sources and regularly clear cache and data to free up space on your device.
Additionally, it’s important to handle your device with care and avoid exposing it to extreme temperatures or moisture.
Can I fix Samsung errors myself or should I seek professional assistance?
In some cases, Samsung errors can be fixed by following simple troubleshooting steps like updating software or clearing cache and data.
However, for more complex issues like hardware failures or firmware errors, it’s best to seek professional assistance. Attempting to fix these issues yourself could potentially cause further damage to your device.
Conclusion
Error 116 on Samsung devices can be a frustrating issue to deal with, as it can cause the screen to go black or freeze, and the device to crash or shut down unexpectedly.
However, with proper troubleshooting steps, this error can be fixed. The possible causes of Error 116 include outdated or corrupted graphics drivers, faulty graphics cards, or insufficient power supply.
To troubleshoot this error, users should update their graphics drivers, perform a diagnostic test on their graphics cards, and check their power supply.
If users are unsure about how to diagnose and fix this error on their own, they should seek professional assistance to avoid causing further damage to their devices.
By following these steps, users can effectively troubleshoot and fix Error 116 on their Samsung devices.