All products sold in our store are fulfilled by our partners.
As such, questions relating to refunds, returns and customer service should be directed to the respective merchant in the first instance.
If you are unsatisfied with the response you have received from the merchant who fulfilled your order after 7 days of trying to communicate with them, please email us and we will also contact the merchant on your behalf to see if we can help to resolve things.
For more information about the refund and returns policy of each of the products in our store, please check those statements and policies from the respective merchant’s site.
To reach us after 7 days of trying to resolve things with the merchant and have us talk to the merchant on your behalf, please email email@example.com and we’ll be in touch within 48 hours.