Summary: The Xfinity remote may stop working due to a low battery. Replace the remote batteries with a new ones. If the issue still persists, try a factory reset.
Now:
Let’s discuss what you’re going to do if your Xfinity remote suddenly stops working!
Why is my Xfinity remote not working?
Here are reasons why your Xfinity remote suddenly stops working:
- old batteries
- defective remote
- too far from the TV
- obstructions
Let me explain…
Old batteries can cause the remote to stop working. Also, even if you change batteries when your Xfinity remote is too old, you’ll still be left with an unresponsive remote.
If you’re more than 20 to 30 feet away from the TV, the remote will not work because it requires an open line of sight. This also means that there should be no objects blocking the sight between the remote and the receiver.
I’d say these are just minor issues and you’ll be able to get your unresponsive remote to work after a few fixes. (I’ll explain in the next section.)
Xfinity Remote not working
byu/BigBusBomb inComcast_Xfinity
How do I fix my unresponsive Xfinity remote?
Here’s how to fix an unresponsive Xfinity remote.
| How To Fix | Explanation |
| Replace the remote batteries. | Remove the old batteries from the remote and replace them with new ones. |
| Move closer to the TV when using the remote. | You should be at least 20 feet away from the TV when using the remote. |
| Remove objects causing obstructions between the remote and the TV. | There should be a clear pathway between the remote and the TV to avoid blocking the signal. |
| Call customer service. | Get in touch with customer support service for technical help. |
| Get a new remote. | Visit the Xfinity store to get your replacement remote. |
| Download the Xfinity TV remote app. | Install the Xfinity TV remote app on your mobile device and use it with your TV box. |
How do I get my new Xfinity remote to work?
To get your new Xfinity remote to work, you must program it with your TV.
I have tried programming my XR5 remote with the Samsung TV. Here are the steps:
- Turn on the TV
- Press and hold the Setup button on your remote. Wait for the status LED light to turn green.
- Key in the remote code. Refer to the remote manual.
- Wait for the status LED light to blink green twice. If it blinks red, it means the code you entered is wrong. Make sure you’re entering the right remote code.
- It’s done! You can now use your new Xfinity remote.
How do I reset my Xfinity remote control?
To reset an Xfinity remote, follow these steps:
- Press and hold the A and D buttons simultaneously for three seconds until the status light goes green.
- Press 9-8-1.
- The LED status light should blink blue thrice indicating the remote has been reset.
Note: These steps are for resetting the XR15 remote without the Setup button. After resetting, you need to re-pair the remote with the TV box.
Users are also able to use the Xfinity Voice Remote to submit longer queries, some of which are more
open-ended.
In Summary
The Xfinity remote will stop working due to old batteries, problems with programming the remote with the TV box, and objects blocking the remote.
There are simple ways to resolve the issue and you can do it yourself with simple troubleshooting. Bear in mind, each Xfinity remote come with a different layout. So, always check the manual for guidance.
For more tips on Xfinity remote troubleshooting, read this article!
Frequently Asked Questions
Can I get a new Xfinity remote for replacement?
Yes, you can get a new Xfinity TV remote. You can get a new Xfinity remote for free from your local Xfinity store. You’ll be charged a minimal shipping fee if you choose to get your new remote shipped.
Can I use my TV box without a remote?
Yes, you can control the Xfinity TV box without a physical remote. All you have to do is download the Xfinity TV remote app and have them installed on your mobile device. This works like a physical remote and can also control the functions of your TV box.
Can I get free channels on Xfinity TV?
Yes, you can get free channels on Xfinity TV through the Xfinity Stream app. You’ll get free and ad-supported TV even if you’re not subscribed to Xfinity TV service. Sign in to Stream to get a free channel!
How much does Xfinity TV cost?
The basic package costs $20 per month which is ideal for casual viewing. If you want premium content, you can get them at $89.99 per month with over 185 channels.
Can I unsubscribe from Xfinity TV?
Yes, you can unsubscribe from Xfinity TV services. You can go through the process online and that should take 48 hours to get your request processed.