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Many Samsung TV users often face a common problem where their TV gets locked on the TV Plus channel, preventing them from switching to other channels.
This problem can arise from various causes including software malfunctions, issues with the remote control, or a defective HDMI connection.
Dealing with a TV that remains frozen on one channel can be highly frustrating for viewers who wish to enjoy their favorite programs or explore other channels. Resolving a Samsung TV that is stuck on TV Plus is essential to guarantee a smooth and satisfactory viewing experience.
This troubleshooting guide will discuss step-by-step solutions to fix the Samsung TV stuck on TV Plus issue.
The troubleshooting steps include checking for software updates, restarting the TV, resetting the TV to factory settings, disconnecting and reconnecting the TV Plus cable, and contacting Samsung customer support.
Additionally, we will provide some additional troubleshooting tips to help users resolve the issue.
Guide To Fixing Samsung TV Stuck On TV Plus Issue:
Explanation
Check for software updates
Turn off the TV and unplug the TV Plus cable from the TV. Wait for a minute, and then plug the cable back in. Check if the situation has been fixed by turning on the TV.
Restart the TV
Unplug the TV from the power outlet. Then, after a brief pause, plug it back in. To see if the problem has been solved, turn on the TV.
Reset the TV to factory settings
Your Samsung remote control’s Home button should be pressed. Navigate to Settings and select Support. Click on Self Diagnosis and select Reset. Enter your PIN (default PIN is 0000) and select OK. Wait for the TV to reset to its factory settings.
Disconnect and reconnect the TV Plus cable
Ensure the HDMI cable is properly connected to the TV and the external device (such as a cable box or gaming console). To determine if the problem is with the HDMI cable, try using an alternative cable. If the TV has multiple HDMI ports, try connecting the cable to a different port
Check the HDMI connections:
Ensure the HDMI cable is properly connected to the TV and the external device (such as a cable box or gaming console). Try using an alternative cable to determine if the problem is with the HDMI cable. If the TV has multiple HDMI ports, try connecting the cable to a different port
Guide to fixing Samsung TV stuck on TV Plus issue
Samsung TV
A Step-by-Step Guide To Fixing Samsung TV Stuck On TV Plus Issue:
Check For Software Updates:
Your Samsung remote control’s Home button should be pressed.
Navigate to Settings and select Support.
Choose Update Now under Software Update. Wait for the update to download and install, then restart the TV.
Restart The TV
Unplug the TV from the power outlet.
Then, after a brief pause, plug it back in.
To see if the problem has been solved, turn on the TV.
Samsung TVPlus
Reset The TV To Factory Settings
Your Samsung remote control’s Home button should be pressed.
Navigate to Settings and select Support.
Click on Self Diagnosis and select Reset.
Enter your PIN (default PIN is 0000) and select OK.
Wait for the TV to reset to its factory settings.
Disconnect and Reconnect The TV Plus cable:
Turn off the TV and unplug the TV Plus cable from the TV.
Wait for a minute, and then plug the cable back in.
Check if the situation has been fixed by turning on the TV.
Samsung TV with Airpods
Contact Samsung Customer Support:
If none of those remedies works, contact Samsung customer service for additional help.
Provide them with the details of the issue and the troubleshooting steps you have already taken. Follow their instructions to resolve the issue.
Note: The steps provided above may vary depending on the model and software version of your Samsung TV.
https://www.youtube.com/watch?v=uV_32Sgvvec
How to Fix Samsung TV Plus Not Available || Samsung TV Plus Not Working
Additional Troubleshooting Tips
Try Using A Different Remote Control
If the issue persists, try using a different remote control to see if the problem is with the remote.
If the TV works with the new remote, the original remote may need replacing.
Check The HDMI Connections
Ensure the HDMI cable is properly connected to the TV and the external device (such as a cable box or gaming console).
Try using an alternative cable to determine if the problem is with the HDMI cable.
If the TV has multiple HDMI ports, try connecting the cable to a different port.
Download the Samsung Members App
If an error occurs in Samsung TV Plus, the first step is to check if the “Samsung Members” app is downloaded on your device. If it is not, download and install the app. Next, run Samsung TV Plus and see if the error persists. If it does, report the error by following these steps:
Go to the main screen of Samsung TV Plus and tap the “Settings” option at the top of the screen from the more options menu.
Select “Contact Us” and choose the “Error reports” option.
If the general questions do not solve your problem, click “Contact us/Error reports” on the following screen.
Click the “Send reports” button and tap “Send System log data” with the error details.
After verifying the problem log, you will receive a response to your report. If the issue persists, you may try resetting your device or contacting Samsung support for further assistance.
Check For Firmware Updates On The TV Plus App
Open the TV Plus app and go to Settings.
A firmware update checker option should be present.
If an update is available, follow the prompts to download and install the update.
Note: If none of these additional troubleshooting tips work, it is recommended that Samsung customer support contact them for further assistance.
Samsung TV Facts
Samsung is one of the world’s leading manufacturers of televisions, consistently ranking at the top in terms of market share.
They offer a wide range of TVs with various screen sizes, technologies (LED, QLED, OLED), and smart features to suit different budgets and needs.
Samsung TVs are known for their cutting-edge display technology, offering features like high resolution, vibrant colors, and deep blacks for an immersive viewing experience.
Some Samsung TVs boast innovative features like The Frame, which transforms the TV into a beautiful piece of art when not in use, or the Neo QLED with advanced backlighting for superior contrast.
Q: Will resetting my Samsung TV erase all the data?
Resetting the device could help resolve the issue. Still, it may also erase all your settings and personal data, so be sure to back up any important information before doing so.
Q: Is Samsung TV Plus free?
Yes, Samsung TV Plus is completely free of charge, meaning you don’t have to pay any subscription fees to access its live TV channels, as well as its collection of on-demand movies and TV shows.
Q. How do I turn off TV Plus on my Samsung TV?
To remove or disable the Samsung TV Plus app, follow these steps:
Go to the Samsung TV Plus app using your remote and press the down button. This will display two options.
Select “Remove” to bring up the option to remove the app icon or disable the service.
Navigate to and choose “Disable” to disable the app.
Conclusion
In this troubleshooting guide, we have discussed several steps to fix the Samsung TV stuck on TV Plus issue, including checking for software updates, restarting the TV, resetting the TV to factory settings, disconnecting and reconnecting the TV Plus cable, and contacting Samsung customer support. We have also provided additional troubleshooting tips, such as trying a different remote control, checking the HDMI connections, and checking for firmware updates on the TV Plus app.
If the issue persists despite trying all the troubleshooting steps, it is important to contact Samsung customer support for further assistance. They have specialized technicians who can help diagnose and resolve the issue.
Maintaining a well-functioning TV ensures a smooth and enjoyable viewing experience. Regularly checking for software updates, keeping the TV clean and dust-free, and following manufacturer guidelines for usage can help prevent issues like the Samsung TV stuck on TV Plus.
Natsuki started out as a technician installing smart homes for people over a decade ago. After working for some of the biggest smart home companies in the US, Natsuki joined the team here at AutomateLife to share the knowledge that he has acquired over his career.
Brian has years of experience as an engineer, but now is one of the most famous people in the smart home industry, helping hundreds of thousands of people to create more time and save money in the process.
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