To avoid disconnection, ensure that your wifi device and password work. If you still can’t access your Ring device, restart your router and change the battery of your Ring doorbell. This should fix your problem.
But in addition to that, this article will help you understand how to keep your Ring device from going offline and how to avoid it from happening. Read more of my extra tips!
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What happens if Ring goes offline?
Even when your Ring device suddenly goes offline, it rarely gets disconnected immediately.
For example, the Ring Alarm automatically uses a cellular backup system when the power or internet connection is cut off. The Base Station will continue to monitor your home for 24 hours, depending on the battery.
However, when the Base Station shuts down, you won’t be able to access the Ring Alarm through the app, but the alarm will remain armed and sensors activated.
Why does my Ring randomly go offline?
Ring devices randomly go offline due to poor WiFi connectivity, data loss, channel congestion, and router settings.
These are troubleshooting methods to try to resolve the issue:
- Check the internet by running a speed test.
- Reboot the router.
- Adjust the settings on your router – router channel and DHCP lease time.
For more details, check here.
Why is my Ring Doorbell saying it’s offline?
These are possible circumstances that may result in Ring Doorbell disconnectivity:
- Discharged battery
- Loose wiring in your router
- Power interruption
- Power surge
- Change in WiFi password.
Bear in mind these situations are temporary, and it doesn’t mean your Ring Doorbell is a goner. When the issue is fixed, the device will go online, and if not, there are troubleshooting that you can try, such as:
- Checking internet connection
- Ensure all wires are plugged and there are no loose connections or damaged cables.
- Replacing the Ring battery or making sure it is charged
- Restarting the router and resetting the device
How To Get My Ring Back Online?
Watch the below for a quick introduction to Ring Doorbell and the essential troubleshooting tips for setting it up!
Check out more about Echo Show in this article: Seamless Setup: Your Guide to Amazon Echo Show 8.
Where is the Reset Button on a Ring Doorbell?
The reset button on a Ring Doorbell is found if not on the back of the device. It’s usually on its side- the orange setup button.
Resetting the Ring Doorbell is a quick solution in case you’re experiencing minor issues with the device. You might need to do that also if you’re gifting the device to someone to erase your information.
As a part of troubleshooting, resetting the Ring Doorbell would also mean that your preferred setting will be wiped out.
How to Reset Ring Doorbell?
- Plug in your Ring Doorbell ( if wired model) or switch on your Ring Doorbell ( if battery model)
- Look for the orange reset button on your Ring Doorbell.
- Hold and press this orange button for 10 seconds.
- You will notice its indicator light flashing.
- Wait for the light to flash for several minutes.
- The light will stop flashing and become constant
- This indicates your reset is complete.
Frequently Asked Questions (FAQs)
Do Ring cameras record while offline?
Ring cameras do not record while offline. You need a WiFi or internet connection to view live streams through a phone, tablet, or computer. A good internet speed is also required to record and store videos in a cloud for two-way talk and audio.
Apart from this feature, there are other Ring Cameras’ disadvantages and advantages.
| PROS | CONS |
| HQ videos | Security risks |
| Affordable | No person detection |
| Compatible with Alexa and Google Assistant | Privacy Concerns |
| Motion-activated | Not cold-proof |
| Works on Various Operating Platforms | Doesn’t Record Offline |
| Security |
Conclusion
You need a good internet speed and the best battery to prevent your Ring device from going offline.
Ring device connectivity issues are usually common but can be solved with simple troubleshooting, as I’ve shared with you. But take note that the first step before trying anything weird is to identify the leading cause of why the device suddenly went offline, such as your internet condition, the battery condition, and the weather. This way, you won’t ruin your Ring device. Call support if it stays offline despite all your troubleshooting efforts.
Still, Ring makes the best home security devices, and they’re worth it!
Other Articles
- Where to Place Your Ring Doorbell?
- How to Fix Amazon Fire TV Stick Losing Connection (10 Ways to Do It)
- Is Ring Doorbell Always Recording?
- How to Restart or Reboot an LG TV? (Easy Methods)
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