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Wyze Smart Plug Connection Problems? Here’s Your Fix!

Wyze Smart Plug Connection Problems? Here’s Your Fix!

It’s not uncommon for technology to have a mind of its own. In the case of the Wyze Smart Plug, it seems that it has decided to disconnect from the world. If you’re struggling with getting your smart plug to connect, you’re not alone. The good news is that there are a few troubleshooting steps you can take to get it up and running again.

Picture this: you’ve just received your Wyze Smart Plug in the mail, and you can’t wait to connect it to your favorite lamp. You follow the instructions, plug it in, and wait for the magic to happen. But alas, nothing. You check the app, your Wi-Fi connection, and your plug, but the problem persists. It’s frustrating, to say the least. But don’t worry, you don’t have to throw your smart plug out the window just yet.

If you’re still scratching your head, wondering why your Wyze Smart Plug won’t connect, don’t panic. There are a few potential reasons why this could be happening. Whether it’s a weak Wi-Fi signal, a faulty plug, or an outdated app, there are a few easy fixes you can try before giving up. So sit back, grab a cup of coffee, and let’s get to the bottom of this Wyze Smart Plug mystery.

What to do?Why try it?
Check the Power SourceYour Wyze plug may not be connecting in many cases due to a power source malfunction.
Make Sure Your Location and Bluetooth Are Turned OnBluetooth and Location must be enabled when configuring the Wyze Smart Plug.
Check WiFi FrequencyIf you’re using a 5GHz frequency for your WiFi, that’s probably why it’s not connecting. This is due to the fact that Wyze Plugs only support the 2.4GHz frequency.
How to connect your Wyze Plug to WiFi

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Why Is Your Wyze Plus Not Connecting?

Wyze plug and smart device
Wyze plug and smart device

If your Wyze Smart Plug is not connecting, there could be several potential reasons. Here are a few common issues that you may encounter:

  1. Weak Wi-Fi signal: Your smart plug requires a stable and strong Wi-Fi signal to connect to the internet. If your Wi-Fi signal is weak or unstable, the plug may not be able to connect. You can try moving the plug closer to your router or resetting your Wi-Fi router to improve the signal.
  2. Faulty plug: It’s possible that the Wyze Smart Plug itself is faulty. Check to see if the plug is heating up or has any visible damage. If you suspect that the plug is defective, contact Wyze customer support for a replacement.
  3. Outdated app: Make sure that you are using the latest version of the Wyze app. Outdated versions may not be compatible with the plug and may prevent it from connecting.
  4. Incorrect Wi-Fi credentials: Double-check that you have entered the correct Wi-Fi network name and password. Incorrect credentials can prevent your smart plug from connecting to your home network.
  5. Network compatibility: The Wyze Smart Plug requires a 2.4 GHz Wi-Fi network to connect. If your home network is on a different frequency, the plug may not be able to connect.

If you’ve tried all of these troubleshooting steps and your Wyze Smart Plug is still not connecting, it may be time to contact Wyze customer support for further assistance.

How To Fix Wyze Plus Not Connecting

Now that you know what the issues could be let’s go over five troubleshooting tips you can try to resolve your Wyze Plug connection issues. 

Examine the Power Source

Your Wyze plug may not be connecting in many cases due to a power source malfunction. When you have connection issues, the power source is the first thing you should check to see if it has enough power and is working properly.

Check that your Wyze plug is receiving enough power when you plug it in. The light indicator should be blinking to indicate that it is ready to connect to your WiFi. If this light does not appear, press the power button on your plug until it does.

If it still doesn’t turn on, your power supply may be faulty and must be replaced, or you can try another power supply.

Turn on Your Location and Bluetooth

Bluetooth and Location must be enabled when configuring the Wyze Smart Plug. If Bluetooth and Location are turned off, the plug will be unable to quickly detect and connect to your home WiFi.

If you’re confident that the power source is in good working order, turn on your Bluetooth and Location if they aren’t already, as this could be the cause of your Wyze Plug not connecting. When you’re finished, your plug should be able to connect. After completing the setup, you can turn off Bluetooth and Location.

If it still doesn’t connect after this, it could be due to something else. Check out the next possible solution.

Examine Your WiFi Frequency

If you’re using a 5GHz frequency for your WiFi, that’s probably why it’s not connecting. This is due to the fact that Wyze Plugs only support the 2.4GHz frequency.

Check to see if your router’s WiFi band is set to 2.4GHz. If not, change it to the required frequency, and the problem should be resolved.

Check Your WiFi Signal Strength

WiFi Router
WiFi router

The frequency is sometimes correct, but the signal strength is insufficient. The Wyze Smart Plug requires a strong WiFi signal to connect. 

Check to see if your router is sending out enough signals because if it isn’t, your plug will struggle to connect.

You can test the signal strength by using your phone to browse the web while connected to the same WiFi network.

The speed with which the webpage loads indicates whether your router signal is strong or weak. If the signal is poor, restarting the router may be necessary as a troubleshooting option to see if it improves.

You can also move the plug closer to the router to improve its chances of connecting. In some cases, a WiFi booster may be required to extend the range of its signals.

Verify Your WiFI Password

If none of these work, make sure you’re using the right WiFi password. You could be typing it incorrectly; double-check to be sure. If you forget your password, simply reset your router and set a new one.

When you’re finished, make sure your plug is connected. If it still doesn’t connect, you might need to perform a factory reset because the plug is faulty. 

To reset it, long-press the power button on your plug for almost 5 seconds, then check Google Play or Apple Store for new Wyze app updates. Now update and restart the app.

 Factory Reset the Plug

Learn how to reset your Wyze Smart Plug

If you have tried all the troubleshooting steps and your Wyze Smart Plug is still not connecting, a factory reset may be necessary. Here are the steps to factory reset your Wyze Smart Plug:

  1. Locate the reset button on your Wyze Smart Plug. It’s usually on the side or the bottom of the plug.
  2. Press and hold the reset button for at least 5 seconds. You should see the LED light on the plug start to blink rapidly.
  3. Release the reset button once the LED light starts blinking. The plug is now in the factory reset mode.
  4. Open the Wyze app and add the device again, following the app’s setup instructions.
  5. When prompted, enter the Wi-Fi network name and password to connect the plug to your home network.
  6. Wait for the plug to connect, and the LED light should turn solid blue.

Once the factory reset is complete, you should be able to control your Wyze Smart Plug again. If you’re still having trouble, contact Wyze customer support for further assistance.

A Smart Plug
A Smart Plug

FAQs

Is Wyze Smart Plug compatible with Alexa?

Answer: Yes, Wyze Smart Plugs are compatible with both Alexa and Google Home. So, once properly configured, you can control the plug/devices plugged into it without touching them.

How do I modify the WiFi settings on my Wyze Smart Plug?

Answer: To connect your Wyze Plug to a new WiFi network, you must first perform a factory reset on the device, which will remove the existing WiFi network. Next, connect the plug to a new WiFi network.

What should I do if the Wyze Smart Plug goes offline?

Answer: If your Wyze plug isn’t detected by the app or the app reports that it’s offline, it’s likely that the plug has been disconnected from WiFi or hasn’t received power. To resolve the issue, follow the troubleshooting steps outlined above. Always reset your plug and reconnect if you notice issues such as the plug being offline, not detected, unresponsive, unreachable, and so on.

What should I do if Wyze Plug keeps disconnecting?

Answer: If your Wyze plug frequently disconnects from WiFi, your WiFi network signal is probably weak. Other causes include not using the most recent app version and connecting to an unsupported WiFi band. Here’s how to solve the problem:

  • Move your plug closer to the router or use a WiFi extender to boost your network signal.
  • You should update the Wyze app on your phone.
  • Restart your router and check to see if it switches bands automatically. Set it to only operate on the 2.4GHz band.
  • If necessary, upgrade your router.

This should resolve the frequent disconnections.

What to do if your Wyze Plug doesn’t work with Alexa?

Answer: If your Wyze plug isn’t working with Alexa, follow these steps: Check and update the Wyze and Alexa apps—depending on your device, go to the Google Play Store or the Apple App Store to do so. Next, in the Alexa app, unlink and relink the Wyze Skill. Here’s how you can do it:

  • Tap the menu icon (three horizontal lines) in the upper left-hand corner of the Alexa app on your phone.
  • Tap “Skills & Games,” then “Your Skills.”
  • Tap “Wyze,” then “Disable Skill.”
  • Now, tap “Disable” to disconnect Wyze Skill. Then, select “Enable to Use.”
  • Sign in with your Wyze account information, then tap “Accept” to reconnect the Wyze Skill to Alexa.
  • This should resolve the issue.

Conclusion

  • If your Wyze plug isn’t connecting, then it’s most probably due to many reasons.
  • There might be glitches in the app or device.
  • Your router may be giving a weak WiFi signal.
  • Or the Bluetooth and location settings on your plug aren’t turned on.
  • You can try checking the power source and see if it’s working.
  • Another popular fix is to reset your Wyze plug.
  • If none of these seem to work, then try contacting Wyze support.

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