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Vivint Camera Not Recording Events – Problem Resolved!

Vivint Camera Not Recording Events – Problem Resolved!

Are you having issues with your Vivint camera not recording properly? This can be a frustrating problem, but fortunately, it is usually an easy one to fix.

In this article, we will go over the most common causes of problems with Vivint cameras not recording correctly, as well as how to troubleshoot and fix these issues.

Whether your camera has stopped recording entirely or is only recording events intermittently, we have the information you need to get it working properly again.

With a little bit of knowledge and some simple steps, you can get your Vivint camera back up and running in no time.

Why your Vivint camera is not recording?Incorrect camera setup
The control panel needs rebooting
The camera doesn’t have power
Lost internet connectivity
Troubleshooting Your Vivint Camera Restart Your Vivint Security Panel
Reset Your Vivint Camera
Verify the Camera’s Power Supply
Review the Camera Settings
Reset the Internet Connection
Frequently Asked Questions Q: Can I Use Vivint Without a Subscription?

Q: Are Vivint Security Cameras Vulnerable to Hacking?

Q: What Are the Consequences of Unplugging Vivint?
Content Overview
Image of Vivint camera.
By Installing a Vivint security camera in your house, you’ll be secured 24/7

Why Your Vivint Camera Is Not Recording?

If your Vivint camera is not recording motion-detected events, there are a few possible explanations. Here are the main reasons why your Vivint camera might not be recording:

Incorrect Camera Setup

If you’re having trouble with your Vivint camera not recording motion-detected events, you should first check that the camera is set up correctly.

If your Vivint camera is not set up to record clips or detect motion, it will not know when to start recording. You can adjust the camera’s settings through the Vivint app.

The Control Panel Needs Rebooting

If the camera is set up correctly but is still not recording, you should check the Vivint control panel.

If the connection between the Vivint control panel and the camera is lost, the camera may not record motion-detected events. In this case, you can try a soft reset to reconnect the control panel to the camera.

Video about Vivint Outdoor Camera

The Camera Doesn’t Have Power

If the control panel is functioning properly but the camera is still not recording, you should check the power source.

Make sure that the camera has a stable power source, either through a wall outlet or a battery. If the camera is not receiving power, it will not be able to record.

Lost Internet Connectivity

Finally, you should check the camera’s internet connectivity. If the camera has lost its connection to the internet, it will not be able to record live video.

Although Vivint cameras are a hybrid WiFi system that can operate on a cellular network, they still rely on wireless internet connectivity for live video recording.

If the camera loses internet connectivity, you can try resetting it directly to re-establish the connection.

To troubleshoot and fix your Vivint camera’s recording issues, you will need to eliminate any potential sources of interference.

By going through the list above and checking for any issues, you can isolate the problem and take the appropriate steps to fix it.

Troubleshooting Your Vivint Camera

If your Vivint camera isn’t recording events, you’ll need to troubleshoot the issue to figure out what’s wrong. Follow these procedures to try to get your camera working again.

Two cctv cameras pointing opposite directions.
Two CCTV cameras

Restart Your Vivint Security Panel

If your Vivint security cameras are not recording events correctly, one possible cause could be an issue with your Vivint SkyControl panel. To troubleshoot this issue, you can try rebooting the panel. Here’s how:

  • Go to the Menu icon in the bottom right corner of the panel screen and select Devices.
  • Enter your PIN passcode.
  • Tap Displays on the Devices submenu and select Reboot.
  • To reset the Vivint SkyControl panel, you will need to confirm your intention to do so. This can typically be done by selecting “Yes” or a similar option when prompted. Once you have confirmed your desire to reset the panel, it will begin the reset process.

After the panel has reset, check to see if the issue with the cameras not recording events has been resolved.

If the issue persists, you may need to try other troubleshooting steps such as restarting the cameras or checking their power and settings.

Reset Your Vivint Camera

To fix issues that may prevent the camera from recording events, try restarting the camera. Press and hold the button on the top of the camera until the light indicator turns red.

Then, release the button and wait for the light indicator to turn green, indicating that the camera has been reset and is ready to connect to the system again.

Verify the Camera’s Power Supply

If you’ve determined that the Internet connection is reliable and the control panel is operational, the problem could be with the camera’s power source. Look for a bright indication to see if the camera is receiving power.

If the camera is dark, there could be a power problem. Check that the camera has electricity and that the circuit breaker is not tripped.

Review the Camera Settings

Ensure that your Vivint camera is set to record events by checking the visitor settings. To access these settings:

Tap the camera icon in the control panel and select the camera you want to record events on. You will be prompted to enter your PIN passcode for security purposes.

From this point, you can adjust the sensitivity settings on your camera, such as object size and motion detection sensitivity. Increase the sensitivity and object size to record more events.

Make sure that your cameras are set to record motion-detected events. These settings can be adjusted through the Vivint app or control panel. The cameras can be configured to record motion events for a duration of 20-90 seconds when activated.

Reset the Internet Connection

If your Vivint camera has lost connectivity, the issue may be with your home Internet router rather than the camera itself. First, check if you still have an Internet connection.

If you are experiencing connectivity issues, try resetting the Internet connection by pressing the reset button on your router model.

Wait for the connection to reset, and then check the camera again. If the camera comes back online, the problem was likely related to the Internet connection rather than the camera hardware.

Zoomed in picture of a cctv camera.
CCTV camera

Frequently Asked Questions

Q: Can I Use Vivint Without a Subscription?

Ans: While you can use Vivint equipment without a subscription, you will not have access to professional monitoring, the mobile app, or 24/7 technical support.

These features are only available with an active Vivint subscription.

Q: Are Vivint Security Cameras Vulnerable to Hacking?

Ans: Although Vivint security cameras are designed to provide protection for homeowners, they are not completely secure.

It is possible for a skilled hacker to potentially gain access to any network with enough effort and knowledge.

Q: What Are the Consequences of Unplugging Vivint?

Ans: If you unplug the panel or if there is a power outage, the backup battery will keep the system running.

However, you may receive a low battery alert on the panel if it has been without power for an extended period of time. The alert can be acknowledged to stop the panel from beeping.

Conclusion

  • Restart the Vivint security panel by going to the Menu icon in the bottom right corner of the panel screen, selecting Devices, entering your PIN passcode, and selecting the Reboot option.
  • Reset the camera by pressing and holding the button on the top of the camera until the light indicator turns red, then releasing the button and waiting for the light indicator to turn green.
  • Verify the camera’s power supply by ensuring that it is receiving power from a stable source such as a wall outlet or battery.
  • Check the camera’s Internet connectivity by resetting the connection if it has been lost.
  • Review the camera settings to make sure that the camera is set up to record motion-detected events, and adjust the sensitivity and object size as needed.

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