If your Samsung TV screen is pitch black but still playing sound in the background, it could be a problem with the backlight, and other hardware issues. At this point, you might need to consider calling Samsung support for some tech options.
However, no matter how excellent a certain product is, it’s always bound to experience some minor issues due to age. In this case, the Samsung TV screen turns pitch black but with sound playing. Let’s find out why this happens and how to fix it!
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Why is my Samsung TV screen black but I can hear sound?
If your Samsung TV has no picture but the sound is on, it could be due to the following:
- bad connections
- problems with the settings
- outdated software
- hardware problems
As for the quick solution, you should ensure that your Samsung TV’s connections are secured, the settings aren’t misconfigured, and the software system is updated.
In terms of hardware, I don’t recommend physically opening the TV by yourself unless you really know what you’re doing. Take the TV to a technician instead or better yet call Samsung support for technical help.
How do I fix Samsung TV black screen with sound?
| Ways to Fix | How to Do it |
| Soft Reset | Unplug the TV for 60 seconds. Press and hold the power button for 30 seconds while it’s unplugged. Count another 30 seconds before plugging in the TV again. If it’s working, you’re good to go! |
| Check HDMI Connections | Unplug and replug the HDMI cable on both ends. Swap ports – use HDMI 2 port. If you notice a damaged HDMI cable, replace it with a new one. |
| Software Update | Make sure the software on your Samsung TV is updated. It can be hard to check at this point though as you can’t see the screen. However, you can reset the TV by pressing the power button and the volume down at the same time. If you do this, make sure another person is going to plug in the TV while you’re pressing the buttons. This method, in theory, will reset the TV and resolve the black screen. |
| Check Hardware | Check the power supply, backlight, T-Con board, main board, and LCD panel. I recommend getting help from a TV technician if you go for this method. |
| Request a Service | If all else fails, call Samsung support. Explain the issue and what troubleshooting steps you’ve done to make them understand the issue and help you find the best solution. |
For more tips on how to fix the black screen on Samsung TV, check out this article.
How do I reset my Samsung TV if the screen is black?
Here are the steps to resetting Samsung TV if the screen is black:
- Unplug the TV.
- Press and hold the power and volume down buttons on the TV at the same time.
- Get someone to plug in the TV while you’re pressing the buttons.
- The screen should come on like normal. Follow the prompts to finish the reset.
Does Samsung TV have a reset button?
Samsung TV has no reset button.
However, in case the TV has no picture, you still reset it by pressing the power and volume down buttons.
Bear in mind that if you decided to reset the Samsung TV, all the data and your preferred settings will be removed. The good news is that it will solve some minor issues including the black screen on your TV.
Make sure to follow the prompt on the screen to complete the reset.
What causes a TV screen to go black?
Generally, issues with TV software, loose connections, and backlight problems are the main causes of TV screens going black.
If you’re done checking the hardware on your TV and they seem intact, the problem could be with the software. Outdated software can cause the TV to lose its picture and the only fix is to reset it.
In many instances, poor cable connections are the culprit of black screen TV. When a connection is loose or the cable is damaged, it would affect the television’s picture quality or worst-case result in a pitch-black screen.
As it turns out, when the backlight stops working, the TV screen will turn black. Burnout backlight is serious and in most cases, it’s more practical to replace your TV with a new one.
Can you reset a Samsung TV that won’t turn on?
Yes, you can try resetting a Samsung TV that won’t turn on.
These are the steps:
- Unplug the TV from the power source.
- Press and hold the ON/OFF button for 10 seconds.
- Wait for another 10 seconds after letting go of the button.
- Plug in the TV.
- Turn it on.
- Follow the prompts on the screen to finish resetting the Samsung TV.
Samsung TV Black Screen of Death
The black screen of death is a fatal system error that occurs in some versions of the Microsoft Windows operating system.
Also, it generally refers to a variety of screen problems due to operating systems – in this case, the Samsung OS.
The meaning of “black screen of death” varies in operating systems. However, it usually signifies the system has been shut down to avoid further damage.
As for the Samsung TV’s black screen of death, it would mean that the TV has either a loose connection, outdated software, or experiencing hardware issues. As a result, the black screen of death appears!
Find out more about the Samsung TV black screen of death in this article.
Wrap Up
You don’t have to throw your Samsung TV just yet due black screen. There are quite a few tricks that you can try especially when the TV has no picture but the sound is still on.
You can perform a soft reset, check the cable connection, and check for hardware issues. And finally, request a service from Samsung. Also, check if there are any warranties on your TV.
I hope you were able to fix the black screen of death on your Samsung TV!