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Ring Video Doorbell: How to Change Owners (For all Ring Devices)

Ring Video Doorbell: How to Change Owners (For all Ring Devices)

Are you considering selling your Ring Doorbell, or have you already purchased the device and want to ensure that you can properly transfer ownership? It occurred to me, so I did what any interested tech geek would do: I called Ring Support directly and got all of my concerns answered. The following responses are the outcome of it.

To change the owner of a Ring Doorbell, first, delete the previous owner’s payment details from their account and contact Ring Support to terminate their subscription. The new owner should then download the Ring app and finish the gadget setup procedure. 

When this is completed, the doorbell will be removed from the original owner’s Ring app. The crucial step is for the new owner to finish the Ring device configuration on their app. Ring customer service offers online messaging.

The processes for changing ownership of a Ring device are simple. They are also compatible with other Ring devices such as the Ring Spotlight Cam, Ring 2, and Ring Pro (Amazon).

However, there are additional factors to consider when changing Ring device owners. For example, you may be asking whether a hard reset is required when transferring ownership of the device to a new owner. Stay tuned—we’ll go over all of this and more.

Are you thinking about updating your Ring doorbell? Consider the Ring Elite (Amazon), which doesn’t need Wi-Fi and instead connects via an Ethernet cable. If that’s too much labor, we still recommend the dependable Ring Pro (Amazon).

How to Change Ring Video Doorbell Owners

Ring Doorbell
Some benefits of having a Ring video doorbell include providing an extra level of security to your home, as well as allowing you to see and speak to visitors at your door without having to open it

If you want to sell or give your device to someone else, follow these procedures to transfer the ring doorbell to the new owner:

Remove Your Account’s Payment Information

The first step is for you (the original owner) to deactivate any payment methods associated with your existing Ring account. (We’ll presume you’re the original owner, but if you’re not, interpret it as us referring to the seller of the Ring device you’re buying.)

You wish to delete your payment method so that you are not charged for future Ring billing expenses.

The methods to withdraw your payment method are straightforward; however, keep in mind that you may only do so via the Ring website (desktop version, specifically). Your payment method cannot be removed from the Ring App.

To erase your payment details, follow these steps:

  1. Open your desktop browser (if you’re on a mobile device, choose Desktop Site in the options.)
  2. Navigate to the Ring website.
  3. Select the login option in the top-right corner. Log in with your existing Ring account credentials.
  4. After signing in, your name will appear in the same corner on the top right. Choose it.
  5. Choose Account.
  6. The “credit card on file” option is available here.
  7. To delete a card from your account, click the “X” on top of it.

As you can see, removing your Ring account’s payment details is an easy process. Just make sure you do it from the desktop page since it’s far simpler than zooming in on your phone—and impossible via your Ring App!

Here’s an example of how you should view your account information after signing in:

Ring the website menu with the word “Account” highlighted.

Here’s an example of erasing your payment information after choosing Account:

Section for credit cards on file with a red arrow pointing to the X button. The next step is to contact Ring Support in order to get a refund if you are on a premium plan!

To Cancel Your Plan and Get a Refund, Contact Ring Support

The ring is quite cool in that they give a refund for the period you don’t use their cloud video storage membership. I had no clue they reimbursed you till I called Ring Support for further information.

  • Please contact them at 1-800-656-1918. (US number)
  • In-Person Store Chat Support (Rare; only a few locations in CA or AZ)
  • Contact Support Using the Ring App (The app offers phone and chat support.)

On the Ring support page, you may type your issue into the search box and press Support, or you can click the tiny tab to begin a Chat. I like chat assistance since it saves me time from calling a number and talking to someone in person.

The ring should be able to reimburse you for the period you are not using the plan from here, and you should be set to go!

Remove the Ring Doorbell From Your Account

We noted before that after the New Owner has configured the Ring device, it should be removed from your Ring app. To uninstall the Ring doorbell from your account, follow these steps:

  1. Launch the Ring app.
  2. Select Device or the three dots to the right of the device’s name “…”
  3. In the top right corner, click the Settings cog.
  4. Click the huge red “REMOVE DEVICE” button at the bottom.

Those are the steps to delete any Ring device from your app; simple, right?

However, if it seems that the Ring doorbell is still registered to you rather than the new owner, you should uninstall the app regardless. In fact, if you still see the Ring device in your app, I would contact Ring Support to advise them of the problem.

Other Tips for Handing Over a Ring Doorbell to a New Owner

So far, we’ve discussed changing your payment method and removing a ring device from your app. What happens next?

Here are a few extra items that aren’t strictly necessary for transferring Ring device ownership but may provide users greater peace of mind.

Remove All Shared Access Users

If you’ve given someone access to your Ring device, it’s a good idea to delete them as a precaution.

Removing them as a shared user is a simple process that can be completed directly from the app.

  1. Navigate to the Settings menu.
  2. Navigate to Users.
  3. Select the Shared User profile.
  4. Select “Remove User.”

I have a few roommates, therefore, if I sold my ring gadget, I would first remove them as shared users.

Alter Your Password

Privacy
Having a strong password on your devices is very important

If you change your Ring account password, all stored passwords on other devices linked to the doorbell should ask you to input the revised password. This prohibits any other devices from gaining access to your Ring Account.

If you are upgrading to a new Ring device, you may skip this step since you’ll still need access to your account.

How Do You Reset a Ring Doorbell When You Have a New Owner?

Reset Ring Doorbell

Resetting your Ring device isn’t needed, however, it’s an additional precaution you might take if desired. It’ll totally remove any prior settings, such as Wi-Fi settings, from your Ring device.

The following are the steps for doing a Ring device Hard Reset:

  1. Remove the Ring’s rear plate.
  2. Hold the orange button on the device’s rear for 15-20 seconds.
  3. When you see the Ring flash a light on the front, it means the hard reset was successful.

Ring Doorbell Protect Plans

Basic planPlus plan
Video recording for one doorbell or camera.Video recording for all your Ring home devices.
$4/month or $40/year$10/month or $100/year
Save $8 with an annual purchaseSave $20 with annual purchase
Ring doorbell plans

FAQs

How Can I Unregister the Previous Owner’s Ring Doorbell?

To add a Ring device as a new owner, the prior owner must delete the device from their Ring account.

  1. Launch the Ring app.
  2. Tap the three lines in the upper left corner.
  3. Devices should be tapped.
  4. Tap the device you wish to unplug.
  5. Select Device Settings.
  6. Select General Settings.
  7. At the bottom of the screen, tap Remove this Device.

Can the Ring Gadget Have Several Owners?

An account holder may assign an indefinite number of Shared Users access to their Ring devices.

Similarly, the owner of a Ring Alarm system may invite an infinite number of Shared Users and Guest Users to share their system.

How Can I Alter Who Owns My Ring Account?

There are two basic stages to changing the owner of a Ring doorbell:

The original owner’s billing information must be deleted. Unfortunately, this isn’t possible with the Ring app.

The new owner must first download and install the Ring app before following the on-screen instructions to create a new account.

How Many People Can Possess a Ring Device?

Is it possible to have two Ring devices? A Ring device can only be connected with one owner account at a time, but if the device is removed from the account, it may be added to another.

Multiple shared users may use the same Ring device, but they will not be able to access any of the device’s settings.

Conclusion

  • When you’re giving your Ring Video Doorbell to a new owner, there are a few things you should do beforehand to make the transition as smooth as possible. 
  • To change the owner of a Ring Doorbell, first, delete the previous owner’s payment details from their account and contact Ring Support to terminate their subscription.
  • The new owner should download the Ring app and finish the gadget setup procedure. 
  • On the Ring Support page, you may type your issue into the search box and press Support, or you can click the tiny tab to begin a Chat.
  • We’ve outlined how to change your payment method and remove the device from your account, as well as some additional tips like removing shared access users and resetting the device.
  •  If you have any questions or concerns, don’t hesitate to reach out to Ring Support for assistance.

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