Purchasing a new TV can be a significant investment, and it’s important to consider all the factors before making a decision. Warranty coverage is one of the most critical factors to keep in mind when making your purchase.
A warranty can give you peace of mind knowing that you are protected in case of any defects or malfunctions with your TV. If you’re considering a Hisense TV, you may be wondering how long the warranty coverage will last. The answer to this question will be discussed in more detail below.
Let’s take a closer look.
| Model | Screen Size | Brightness level | Refresh Rate | Resolution |
| H8F | available in 50″, 55″, 65″ and 75″ | up to 1000 nits peak brightness | 60 Hz | 4K |
| U9DG | available in 75″ | up to 1000 nits peak brightness | 120 Hz | 4K |
| U8H | available in 55″, 65″, and 75″ | up to 1500 nits peak brightness | 120 Hz | 4K |
| U7H | available in 55″, 65′, 75″, and 85″ | up to 1000 nits peak brightness | 120 Hz | 4K |
| U6H | available in 50″, 55″,65″, and 75″ | up to 600 nits peak brightness | 60 Hz | 4K |
| A6H | available in 43″, 50″, 55″,65 “70”, and 75″ | up to 300 nits peak brightness | 60 Hz | 4K |
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The Types of Warranties Offered by Hisense
Customers can choose from three options: standard, extended, and extended plus, depending on their needs.
The standard warranty applies to all Hisense TVs and covers parts and labor costs for up to 12 months. This type of warranty also includes repair or replacement services if the product fails due to normal wear and tear.
For those who want extended coverage, the extended warranty is available and extends the coverage period beyond the initial 12-months. This type of warranty covers parts and labor costs for up to 24 months and also covers repair or replacement services if the product fails due to normal wear and tear.
For ultimate peace of mind, the extended plus warranty is the way to go. It provides coverage for up to 36 months, which is an additional 12 months beyond the standard extended warranty period. This type of warranty covers parts and labor costs and also includes accidental damage such as drops and spills that are beyond the owner’s control.
The Length of Time Each Type of Warranty Lasts
When you purchase a Hisense TV, you will be offered two types of warranties – a Limited Manufacturer’s Warranty and a Limited Extended Warranty.
Both of these warranties have different lengths of coverage.
The Limited Manufacturer’s Warranty covers all parts and labor for one year from the date of purchase. It also covers any defects that occur in the material or workmanship of the product.
This warranty doesn’t cover normal wear and tear, improper installation, or abuse.
The Limited Extended Warranty is offered to Hisense TV customers as an optional service that extends the manufacturer’s warranty for an additional period of time.
This type of warranty lasts for either two or three years, depending on the model you purchase.
During this time period, any repairs due to defects in materials or workmanship are covered. However, this type of warranty does not cover normal wear and tear, improper installation, or abuse.
What is Covered Under Each Type of Warranty?
Hisense provides two types of warranties: a limited warranty and an extended warranty. Let’s start with the limited warranty, shall we?
The limited warranty covers defects in materials and workmanship for a specified period of time, which varies depending on the product. Basically, if your Hisense product stops working or is damaged due to a manufacturing defect during the warranty period, Hisense will repair or replace it free of charge. This is subject to the terms and conditions of the warranty, of course.
Now, let’s talk about the extended warranty. As the name suggests, this warranty extends the coverage provided by the limited warranty for an additional period of time. With an extended warranty, you can have peace of mind knowing that your Hisense product is covered for an extended period of time, even after the limited warranty period expires.
It’s important to note that the specific terms and conditions of each warranty can vary depending on the product and the country in which it was purchased. So, be sure to check the details of your specific warranty for all the nitty-gritty details.
What is Not Covered Under Any Type of Warranty?
Hisense TVs come with a limited warranty that covers certain types of repairs and replacements. However, there are certain things that are not covered under a warranty of any kind, no matter what type of warranty you choose.
These exclusions include:
- Damage due to misuse, improper installation, or improper maintenance
- Damage caused by repair or modification of the product without the prior written consent of Hisense
- Damage caused by accidental contact with liquids, abuse, neglect, fire, earthquake, or other external causes
- Damage resulting from contact with foreign objects such as dirt or dust, natural disasters, explosions, or extreme temperatures
- Normal wear and tear or aging of the product
- Software errors or incompatibility with other devices
- Any third-party accessories
- Damage to other products or items used in conjunction with the Hisense TV
If any of the above issues arise, then Hisense will not cover it under any type of warranty. It’s important to read through the warranty information and understand what is covered and what is not before making a purchase.
If you’re still unsure of what is covered and what isn’t, then you can always contact Hisense’s customer service department for more information.
How to Get in Touch with Hisense Customer Service
To start with, you can visit the Hisense website and go to the “Support” section. From there, you can select your country and find the relevant contact information for customer service. You can also find the contact information on the product manual or warranty card that came with your Hisense product.
Hisense provides multiple options for contacting their customer service team, including phone, email, and live chat support. You can choose the option that works best for you based on your preference and urgency.
When you get in touch with their customer service team, make sure to have your product information and any relevant details ready. This will help their team assist you more efficiently and effectively.
Other FAQS
How do I turn on my Hisense TV?
Answer: To turn on your Hisense TV, press the power button on the TV itself or on the remote control. If you’re having trouble turning on the TV, you may need to check the power supply or connections.
How to link my Hisense Smart TV to WiFi?
Answer: To connect your Hisense TV to the internet, you will need to use an Ethernet cable or connect wirelessly using the TV’s built-in WiFi. Follow the commands displayed on the screen to set up the connection.
How do I access the menu on my Hisense TV?
Answer: To access the menu on your Hisense TV, press the “Menu” button on the remote control or use the on-screen menu options. From the menu, you can access various settings and features, such as picture and sound settings, connectivity options, and more.
How do I perform a software update on my Hisense TV?
Answer: To perform a software update on your Hisense TV, go to the “Settings” menu and select “Software Update.” Follow the on-screen instructions to complete the update. You may need to connect your TV to the internet in order to access the update.
Conclusion
- When purchasing a Hisense TV, it’s important to understand the types of warranties available, as well as how long they last. In general, you can expect to get a 1-year limited warranty with the purchase of a Hisense TV, though some models may come with longer terms.
- Additionally, Hisense’s extended warranty program can give you additional coverage for up to three years.
- No matter what type of warranty you have, it’s important to understand what is and isn’t covered so you can make sure that your investment is adequately protected.
- Should any issues arise with your Hisense TV, you can contact their customer service team for assistance.