Quick Fix: Delete the Disney Plus channel on Roku and add it again.
Disney+ was launched in November 2019 in the US, Canada, and the Netherlands. It expanded to Australia, New Zealand, and Puerto Rico a week after the official launch. Also, Disney+ is available in more than 100 regions in Asia and South Africa.
I was so thrilled to try Disney+ the first time we got the Roku TV. I don’t mind paying the Disney+ subscription as I am a huge Star Wars fan, and I am really looking forward to streaming it on a big screen.
However, I have read from some online forums comments such as Disney Plus not working on Roku. So, I have done a bit of legwork to look for solutions. Keep reading!
By continuing to use this website you agree to our Terms of Use. If you don't agree to our Terms, you are not allowed to continue using this website.
Why is Disney Plus not working on my Roku TV?
The top reason why your Disney+ is not working on Roku TV is poor internet, device incompatibility, server issue, outdated app, or corrupted cache file.
No worries though, as this could be a temporary issue. There are some methods that you can try in order to fix the issue.
I’ll discuss this in the next section…
How do I get my Disney Plus to work on Roku TV?
If your Disney+ isn’t working on Roku, here are some fixing methods to try:
| Fixing Methods | Description |
| Make sure your Roku device supports Disney+. | Check if your Roku device is compatible with Disney+. Roku TV models from outside the US such as Roku 1, 2, 3, 4, Roku LT (2700X), Roku Express+, and Express are compatible with Disney+. |
| Restart your Roku device. | Power cycle or system restart your Roku device. To power cycle (soft reset): Unplug your device for 15 seconds and plug it in again after. To system restart: Press the Settings button on your Roku TV. Navigate to System > System Settings > Restart. |
| Remove and add the Roku channel. | Remove the Disney+ app channel on your Roku TV. Restart the Roku TV to clear the device’s memory. Reinstall and add the Disney+ channel. |
| Update the Disney+ channel. | Check if there is an updated version of the Disney+ app. Go to the Home screen and select the app. Press the Options button to check for updates. Click on Update if there is any. |
| Clear the cache on your Roku TV. | Using the Roku TV remote, follow these steps to clear the cache on your Roku TV: 1. Press the Home button for 5 seconds. 2. Press the Arrow Up button once 3. Press the Rewind button twice. 4. Press the Fast Forward button twice. The TV should restart in about 15 seconds. |
| Check if the Disney Plus server is online. | Use another device to access the Disney website. Log in to your account to see if the Disney server is online. |
| Update the Roku OS. | Press the Home button on your Roku remote. Navigate to Settings > System > System Update > Check Now. If there is an available update, your Roku device installs it automatically and will reboot to complete the process. |
| Restart the modem. | Restarting the modem can help speed up the internet connection and allow you to connect to the Disney Plus channel faster. |
| Contact Disney+. | Reach out to Disney Plus for help. |
| Contact Roku. | If you’re still unable to get the Disney+ channel working on your Roku TV, contact Roku for support. |
Is Disney Plus not supported on Roku?
Disney+ supports Roku.
Most Roku devices that are released in recent years are compatible with Disney+. However, you must have the latest Roku OS (9.2) to install Disney+ on your streaming player.
In addition, you can enjoy Disney+ 4K in all its glory. However, not all 4K Rokus support Disney+ – Roku 4, Roku Premiere, Roku Premiere+, and Roku Ultra are compatible with Disney+.
For reference, these are the Roku devices that are compatible with Disney+:
- Roku 1: 2710X
- Roku 2: 2720X, 4210X
- Roku 3: 4200X, 4230X
- Roku 4: 4400X
- Roku Express: 3700X, 3900X, 3930X
- Roku Express+: 3710X, 3910X, 3931X
- Roku Premiere: 3920X, 4620X
- Roku Premiere+: 3921X, 4630X
- Roku TVs: including Element, Hisense, Hitachi, JVC, Magnavox, Philips, RCA, Sanyo, Sharp, TCL, and Westinghouse
- Roku Streaming Stick: 3500X, 3600X, 3800X
- Roku Streaming Stick+: 3810X, 3811X
- Roku Ultra: 4640X, 4660X, 4670X
- Roku Ultra LT: 4662X
What Roku devices are incompatible with Disney Plus?
Here are some Roku devices that do not support Disney Plus:
- Roku LT model (2400X & 2450X)
- Roku HD model 2500X
- Roku 2 XS model 3100X
- Roku 2 HD models (3000X & 3050X)
- Roku Streaming Stick models (3400X & 3420X)
- Roku HD Model
- Roku 2 XS Model
- Roku 2 HD Models
- Roku LT
- streaming stick
Why can’t I find Disney Plus on Roku TV?
There are a few possible reasons why you are unable to find Disney Plus on your Roku TV:
- Your Roku TV is incompatible: Disney Plus isn’t available on all Roku devices. Disney Plus is only available on Roku devices running Roku OS 9.2 or higher. You may view the operating system version of your Roku TV by navigating to Settings > System > About.
- The software on your Roku TV is outdated: If you have a Roku TV that supports Disney Plus but still can’t discover it, make sure the software on your Roku TV is up to date. Go to Settings > System > System update > Check now to check for updates.
- Disney Plus isn’t available in your country: Disney Plus is not accessible in every country or region. Visit the Disney Plus website to see if Disney Plus is available in your area.
- Disney Plus has issues: If you’ve tried everything else and still can’t discover Disney Plus, try restarting your Roku TV and your Wi-Fi router. You can also remove and restore the Disney Plus channel.
On a side note, if Disney+ is unavailable in your location, you can use VPN to set your location remotely. Watch the video below for further deets.
How do I find Disney Plus on Roku?
Follow these steps to find Disney+ on Roku:
- Turn on the Roku device.
- Go to the Home screen.
- Go to the Streaming Channels and press OK.
- Find Search Channels and input Disney+. If the Disney+ channel is added, it should appear. If not, you have to download Disney+ and add it as a channel.
What does Disney Plus not working on Roku error code 42 mean?
The error code 42 on Disney+ indicates an internet connection problem or timeout error.
Here’s how to fix it:
- Reboot the internet modem/router.
- Close and relaunch the Disney+ app.
- Restart your device.
- If you’re using a VPN, disable it.
- Make sure you’re using the latest version of the Disney+ app.
Why is my Disney Plus saying something went wrong?
Error code 83, or something that went wrong on Disney+, is an indication of a device compatibility issue or a connection error. Obviously, this happens due to a weak internet connection or the use of an unsupported device.
To fix these errors, try these:
- Check if your device is compatible with Disney Plus.
- Restart the internet modem/router.
- Uninstall and reinstall the Disney+ app.
- Restart your device.
- Turn off the VPN.
Summary
Device incompatibility, poor internet signal, outdated software, server issues, and corrupted cache files could be the reason why the Disney+ channel is not working on your Roku device.
All you have to do is follow the troubleshooting methods suggested above so you can enjoy watching your favorite shows on the Disney+ channel.
Other Articles
- How Long Do Samsung TVs Last? (Find Out)
- Do TCL TVs Have Bluetooth? (Answered)
- How To Fix Hisense TV Not Turning On (Explained)