Echo buds have been a ‘pretty hot item’ for Amazon – literally. Amazon’s Echo Buds have had cases where the buds overheat in their charging case. Amazon sent out an email to their Echo Bud customers on July 15, 2020 stating:
“The safety of our customers is our top priority. We recently determined that in very rare cases it is possible for Echo Buds to overheat while in the charging case. Out of an abundance of caution, we have released a software update that addresses this potential safety risk and improves the long-term performance of Echo Buds’ batteries.”
Amazon sent an email to people who purchased its Echo Buds headphones warning them to update their software. It said in “very rare cases” the headphones can overheat while charging. https://t.co/AIY36CrhmT— CNBC (@CNBC) July 16, 2020
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Echo Buds Overheating Software Update
Amazon says that these cases were “very rare”. However, as a precaution have already laid out a firmware fix for the Echo Buds. You should update them at your earliest convenience. You’ll find the instructions below:
We are writing to inform you about an important software update for your Echo Buds.
The safety of our customers is our top priority. We recently determined that in very rare cases it is possible for Echo Buds to overheat while in the charging case. Out of an abundance of caution, we have released a software update that addresses this potential safety risk and improves the long-term performance of Echo Buds’ batteries.
Applying the Software Update [for Echo Buds]
You will automatically receive the update when your Echo Buds connect via Bluetooth to your phone and the Alexa app.
To confirm the update:
· Open the Echo Buds case (ensure both buds are in the case)
· Confirm that your Echo Buds are Bluetooth connected to your phone
· Open the Alexa app and select “Devices” in the bottom right
· Choose “Echo & Alexa” then “Echo Buds”
· Scroll to the “About” section at the bottom of the page
· Confirm that your device is running software version 318119151 or higher
If you have a different software version, follow these instructions to initiate the software update:
· Open the lid of the case with the Echo Buds inside and confirm that they are connected to Bluetooth on your phone and the Alexa app
· Check that your Echo Buds and case are at least 30% charged
· Close the case lid with the Echo Buds inside, and keep within Bluetooth range of your phone for 30 minutes, following the instructions above
If you purchased this item for someone else, please notify the recipient immediately and provide them with this information. We regret any inconvenience this may cause and thank you for taking the time to confirm you received the software update. If you have questions about how to apply the update, please contact us at https://www.amazon.com/contact-us.
The Echo Buds team
How to Update your Amazon Echo Buds
The Amazon Echo Buds are a hot item and will be back on shelves August 14, 2020. In the meantime in order to update your Echo Buds software, you’re going to need to register them with the latest version of the Alexa app on your phone, place the buds in the charger, open the case, connect to Bluetooth, and add the device through the Alexa app. Once the update is done you should be able to go to the device and check that the Echo Buds are running software version 318119151 or higher.